FAQs

We are just as excited as you are to receive your new product. Shipping times can vary and we work very closely with our carriers to ensure you receive your order as soon as possible. Please allow 1-2 business days for your order to process at our warehouse before shipping. Orders that are shipped via ground shipping typically arrive in 5-7 business days. *Please note that carrier processing can impact these time frames.

Our shipping policy is designed to be straightforward and customer-friendly, catering to various regions across the globe. We offer free shipping to certain countries and regions based on the order value, while other areas are subject to a flat shipping rate regardless of the order amount. Below are two tables detailing our shipping fees: one for countries where shipping fees are dependent on the order value, and another listing the flat shipping rates for other countries and regions.

Please refer to our shipping policy for specific costs：/shipping-policy

Just after your order has been successfully placed.

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

We are just as excited as you are to receive your new product. Shipping times can vary and we work very closely with our carriers to ensure you receive your order as soon as possible. Please allow 1-2 business days for your order to process at our warehouse before shipping. Orders that are shipped via ground shipping typically arrive in 5-7 business days. *Please note that carrier processing can impact these time frames.

Our shipping policy is designed to be straightforward and customer-friendly, catering to various regions across the globe. We offer free shipping to certain countries and regions based on the order value, while other areas are subject to a flat shipping rate regardless of the order amount. Below are two tables detailing our shipping fees: one for countries where shipping fees are dependent on the order value, and another listing the flat shipping rates for other countries and regions.

Please refer to our shipping policy for specific costs：/shipping-policy

We will send you a tracking number to your email once the package has been shipped. You can use this number to track your package.

Most likely you will not be charged any customs. In most cases we try to ensure that there are no customs charges upon arrival. But sometimes customs charges are out of our control and are dependent on the local government.

To initiate a return or exchange, please contact [email protected] and provide your order number, the reason for the return, and photos of the item you wish to return. We will guide you through the return process step-by-step. All returns are subject to evaluation by ZUSTERA.

Please Note:

For safety and hygiene reasons, ZUSTERA does not offer free return and exchange services for reasons other than product quality issues. We will charge a restocking fee of 10% – 20% for non-product quality-related returns.

Non-Acceptable Return Conditions:

• Any product not purchased from Zustera.com

• If the original product, accessories, manuals, cables, and all other items originally included with the product are lost or damaged.

• Products displaying physical damage or clear signs of user misuse.

• Products with stains (scratches, food or oil stains, etc.).

• Orders exceeding 60 days from the date of purchase.

If a return is successfully initiated, and the product is returned successfully, your refund will be credited to the original payment method. In the case of returns, zustera.com will not refund shipping costs.

Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued, and you will receive a confirmation email..

Zustera accepts PayPal, MasterCard, Visa, etc.